Why is My Atlassian account not connected to JIRA or Confluence login?


2 answers

0 vote
Pedro Cora Atlassian Team Jan 06, 2015


Your account from my.atlassian.com is not the same that you should use for your JIRA Cloud installation. They are different systems. 

At this moment, it's not possible to have these accounts merged.

-- Pedro

Hi Pedro,


Thank you for your quick reply. The reason I created a My Atlassian account is to be able to change the email address the invoices are sent to. Is there another way I can change this?



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted yesterday in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

40 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you