Why don't I have the option to pin my custom field?

Katie Young Spencer November 15, 2023

I created a Jira custom field and moved it to the Details section of the issue.  I can pin other fields in this area, but not the custom field I created.  Is there a way to make this field pinnable?

4 answers

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Erica Larson
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June 10, 2024

I just ran into this issue on my instance.  The cause for me appears to be the character limit of the field name.  Any field name of more than 14 characters cannot be pinned.  :(

https://jira.atlassian.com/browse/JRACLOUD-82396

There are a few other features and bugs open in their backlog if you want to take a look to see if you can identify the root cause for your situation. 

https://jira.atlassian.com/issues/?jql=project%20%3D%20JRACLOUD%20AND%20resolution%20%3D%20Unresolved%20and%20text%20~%20%22pinned%22%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC

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Kelly Hansen January 31, 2024

I am running into the same issue.  I created one field as a single option dropdown and was able to select.  Created another one as the same type and I cant pin it

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virginia.h
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November 20, 2023

                                  

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Trudy Claspill
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November 15, 2023

Hello @Katie Young Spencer 

Welcome to the Atlassian community.

What is the field type of the custom field? Is it a field type provided natively by Jira or a custom field type provided by a third party app? 

Third party app custom fields can't be pinned, as mentioned in the documentation concerning pinning fields.

https://support.atlassian.com/jira-software-cloud/docs/pin-a-field-to-the-top-of-an-issue/

Katie Young Spencer November 15, 2023

There is no third party app involved. I created the field and 4 dropdown options (only 1 can be selected). 

Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2023

Are you working with a Team Managed project or a Company Managed project? That information will be shown at the bottom of the panel on the left.

Screenshot 2023-11-15 at 4.20.16 PM.png

I checked in both Team Managed and Company Managed projects. It appears that in neither of them can the Dropdown/Select List type fields be pinned. But I don't see this mentioned in the documentation nor am I finding an issue for it in Atlassian's public backlog.

I recommend that you open a support case directly with Atlassian about this to find out if it is a known issue. It would be lovely if you report back here with their response.

Katie Young Spencer November 15, 2023

Thank you.  It's a company managed project.

purchase_hsoftware_com
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February 2, 2024

Hello, I had similar issue and in my case it is a mere display issue, linked to the length of the custom field name.

I've changed the width of my browser until a change of the layout of the issue page and the pin appeared.

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P_ Pavan Kumar
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April 14, 2024

If your custom field has any special characters ("/" or "(" ) in the field name then they cant be pinnable

Wiese, Scott
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April 26, 2024

As mentioned, I partially minimized my browser screen and the pin appeared when I hovered to the right of the field label.

Shari Barchus June 6, 2024

Just FYI - There are numerous unresolved issues logged in Atlassians' Jira, related to the pinning of fields - for example these 2. I also am trying to find out why I am no longer able to pin more fields, even if I removed some of the ones I no longer needed. 

https://jira.atlassian.com/browse/JRACLOUD-78946

https://jira.atlassian.com/browse/JRACLOUD-79150

 

 

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