Why doesn't My Open Issues filter return all unresolved issues assigned to me?

I can find the tickets by issue number and they are ll unresolved and assigned to me, but they do not show up in My Open Issues list.

1 answer

0 votes

Pick one of the ones that does not show in the filter, and look closely at it - what does the resolution field say and is it italicised?

The ticket says "Unresolved" in normal, non-italicised, text. Thanks

Ok, I'm pretty certain you have a broken JIRA then.

Log in as an admin, and go to Admin -> Issues -> Resolutions

I think you'll find "Unresolved" is on the list it presents you with here - if it does, then you should rename it immediately to something more clear such as "broken resolution do not use me"

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

30 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you