Why doesn't My Open Issues filter return all unresolved issues assigned to me?

I can find the tickets by issue number and they are ll unresolved and assigned to me, but they do not show up in My Open Issues list.

1 answer

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Pick one of the ones that does not show in the filter, and look closely at it - what does the resolution field say and is it italicised?

The ticket says "Unresolved" in normal, non-italicised, text. Thanks

Ok, I'm pretty certain you have a broken JIRA then.

Log in as an admin, and go to Admin -> Issues -> Resolutions

I think you'll find "Unresolved" is on the list it presents you with here - if it does, then you should rename it immediately to something more clear such as "broken resolution do not use me"

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