Why does timesheet not show who logged a "work log" in JIRA?

Whenever someone logs a "work log"in JIRA, instead of showing the user's name, it just says "Timesheet".

 

jira_issue_01.png

The same applies as well when you recieved an email notification about the action done.

Username just says "Timesheets".

Work Log Description just says "time-tracking".

 

jira_issue_02.png

 

 

 

1 answer

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Warren Levy Community Champion Aug 15, 2017

Hi Kenneth

This has something to do with a change that Tempo are making (have made?) with where they store their data. I believe that it was being stored in it's own database, but they're changing to it being stored in the Jira database - the changeover was expected to take quite a few weeks. You could try to reindex Jira - quite a few times in the last few weeks when I go into Tempo (and I'm an Admin) I get a message suggesting I do a Reindex

Hi @Warren Levy,

We tried re-indexing it as you have suggested but unfortunately, the issue is still apparent :(

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