Why does the default workflow require "close issues" and "resolve issues" permissions to close an issue?

The conditions on the transition for "Close Issue" require users to have both "Close Issues" and "Resolve Issues" permissions. This is not necessarily how we would like to operate, so I would like to reduce this to just the "Close Issues" permission. I hesitate, however, since there may have been a good reason for this condition in the first place.

Can someone clarify how requiring both of these permissions to close an issue might be necessary?

1 answer

0 vote

To answer the "why" accurately, you'll need to talk to Atlassian. It sort of makes sense to me - the "resolve" permission means "person can say we're done with it, pending validation", which you wouldn't generally allow to the person who raised it (bang goes the sprint/estimate if someone outside your team resolves something without warning!). Close means "it's dead, don't care", which you may well want to grant to users and developers. Hence a double condition that forces the user to be able to do both. Bit of a terrible explanation, as I don't know what quite they were thinking there.

However, as it doesn't match what you need, there is absolutely no harm in changing it. You'll need to copy the workflow, edit it, add it to a new scheme and apply it, but there's no reason not to (you need to do that because you can't edit the default)

Thanks Nic. The way I understand the default workflow, a developer completes their work and moves the issue to RESOLVED. Then someone verifies the work and moves the issue to CLOSED. That all makes sense and seems like a logical way to operate.

But that doesn't answer why moving an issue to CLOSED would require both the "Resolve Issue" and "Close Issue" permissions.

Yes, that's why I'd ask Atlassian what was going on when they decided to do it this way.

An artefact of their design may kick in here - you also need "resolve" permission to be able to set a fix-version, so granting just "close" on it might not be enough if your project is using versions.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot