Why does auto-suggest not work for all users?

I have run into kind of a weird situation with OnDemand. For all but one of my team users, this feature works, but for him, it does not. I've eliminated any Permissions issues, etc, but this one thing is still annoying me.

1. User goes to Add Watcher by clicking on the number next to the 'Watching' link.

2. Add Watcher dialog box comes up.

3. User starts typing name...but no other usernames are displayed.

For everyone else on the team, as soon as the first letter is typed, we get a list of any team members with that letter as the first letter in their name, e.g. "A for Alex"...just not this one user. He's never shown that list of auto-suggested names. If he enters the users email address, he can add a watcher, but that's the ONLY way.

There's no difference in the browser type (Chrome), and I can't figure out whatever else it could be.

Anyone else experiencing this? Any suggestions on how to fix it?

1 answer

1 accepted

0 vote

Does the user have "Browse Users" global permission? Not the project permissions.

https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions

Thank you Jobin, that solved the problem!! My user is happy, I'm happy!! Thanks so much!! I would never have guessed that permission was the problem. Awesome!

Glad it worked. I am happy too :)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

163 views 4 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you