Why does aging report give unexpected answers?

When I run the query "project = VIEQ AND issuetype in (Bug, Nit) AND status in (Open, "In Progress", Reopened, Resolved, "Delivered to QA", "In Testing")", it finds 81 results. (the issue types are all of them except closed and resolved)

But when I run the aging report on the same project for Bugs and Nits, but with no status (since the report does that), it finds 140 items for today. That query, BTW, is "project = VIEQ AND issuetype in (Bug, Nit)"

Can someone help me understand how this is calculated, and/or what the discrepancy is caused by?

1 answer

They are different queries so I'm not surprised it has different results. Since you have excluded the statuses, best chance is that there are issues that are not in the statuses from the first query. Have you checked that? Validate it by running this..

project = VIEQ AND issuetype in (Bug, Nit) AND status NOT in (Open, "In Progress", Reopened, Resolved, "Delivered to QA", "In Testing")"

Edit (since I cannot add any comment on this ticket)

That Aging report gets it from issues that have not been "Resolved", in JIRA terms that is issues that have no "Resolution" value set. This is the criteria that a JIRA issue is considered ultimately done (not via issue status).

I find the same number of results using your test query and subtracting that number from total issues, 81. I guess the issue is that I don't know how the Aging Report works exactly. I expected it to search all results from "project = VIEQ AND issuetype in (Bug, Nit)" and find when issues transitioned to Closed. How can I find out how that works so I can make the report meaningful?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

229 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you