Why does System Administrator use up one of my licenses?

I have just started with Jira. When I signed up, I used my email address and created what I thought was an admin account. I have added only one new user. However, when I go to User management > Application access, I see three users there including a System Administrator. And it indicates that 3 of 10 licenses have been used.

Should I be using the System Administrator account instead of creating a new Admin account? On the Users page there are only two users displaying.

4 answers

0 votes

Hi Eric,

The System Administrator is an Atlassian user, and it doesn't count towards your license. Please see https://answers.atlassian.com/questions/89622 for more details.



Thanks for the quick response Clarissa. Reading through the linked question and other associated questions, it appears that there may still be an outstanding bug regarding this. Is that the case, or has the bug been resolved?

0 votes
Jeremy Evans Atlassian Team Dec 10, 2014

Hey @Eric Vormelker,

Looks like you've encountered this bug: https://jira.atlassian.com/browse/AOD-7606

It has been fixed internally, so will be fixed on your instance shortly (when the user management plugin is next released).



Thanks Jeremy!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

812 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you