Why does JQL LIKE (~) operator not find my issue?

Today I was trying to query some customer issues in JIRA using a text custom field “SF_case” field and noticed an inconsistency.

Running the following query returned nothing but saying “No matching issues found.” (NO error was reported):

% SF_case ~ 00002075

I got the expected result only when the number was enclosed by either single or double quotes:

% SF_case ~ '00002075'

% SF_case ~ "00002075"

Note that in case of another custom field, all three queries below work as expected:

% GlobalID ~ 64412

% GlobalID ~ '64412'

% GlobalID ~ "64412"

If the same “~” operator is used for both fields, then why their behavior is different?

1 answer

Is GlobalID the same text custom field type? Are the using the same type of searcher?

Perhaps it is because of the leading zeros in the SF_case value. Without the quotes, Jira might be interpreting the value as 2075 instead of 00002075.

Yes they are using the same searcher and are the same text field type.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot