Why does JEMH fail to create an issue from forwarded mail?

Normally JEMH creates a ticket in our jira 'project' when we send an email to 'project@ourjira.com'. It fails to do so when our other mail server forwards a message to jira originally sent to 'project@secondmta.com'. JEMH replies with:

#1 project could be assocaited with the email
#2 The configured default project could not be found
#3 Insufficient valid information was found, no issue was created.

The forwarded email contains the following headers, which seems right:

X-Original-To : project@ourjira.com
Delivered-To : jira@ourjira.com

I think this is due to the 'To' header being set to 'openticket@ourdomain.com'. Is there a way around this?

3 answers

1 accepted

0 votes
Accepted answer

More info needed; Use JEMH Auditing, locate the actual email entry that caused this, convert it to a JEMH Test Case, view the email. If the to: address does not match an existing Project Mapping (please clarify how you are routing email), then, with no fallback project, it will result in the above.

Consider adding an additional Project Mapping for the inbound address, or set a fallbackProject?

Since we're on 0.9.9, I don't think Project Mapping is available. I will look at setting defaultProject instead. Thanks!

Uh no, pre 1.0 is practically stone age for JEMH :), If you get a resolution, please mark as answered, tnx.

What version of JEHM are you using?

JEMH 0.9.9 on jira 4.4.5.

We wound up creating a new queue with a matchin name of the second email address.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,266 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you