Why does JEMH fail to create an issue from forwarded mail?

Normally JEMH creates a ticket in our jira 'project' when we send an email to 'project@ourjira.com'. It fails to do so when our other mail server forwards a message to jira originally sent to 'project@secondmta.com'. JEMH replies with:

#1 project could be assocaited with the email
#2 The configured default project could not be found
#3 Insufficient valid information was found, no issue was created.

The forwarded email contains the following headers, which seems right:

X-Original-To : project@ourjira.com
Delivered-To : jira@ourjira.com

I think this is due to the 'To' header being set to 'openticket@ourdomain.com'. Is there a way around this?

3 answers

1 accepted

More info needed; Use JEMH Auditing, locate the actual email entry that caused this, convert it to a JEMH Test Case, view the email. If the to: address does not match an existing Project Mapping (please clarify how you are routing email), then, with no fallback project, it will result in the above.

Consider adding an additional Project Mapping for the inbound address, or set a fallbackProject?

Since we're on 0.9.9, I don't think Project Mapping is available. I will look at setting defaultProject instead. Thanks!

Uh no, pre 1.0 is practically stone age for JEMH :), If you get a resolution, please mark as answered, tnx.

What version of JEHM are you using?

JEMH 0.9.9 on jira 4.4.5.

We wound up creating a new queue with a matchin name of the second email address.

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