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Why do I get an empty popup when changing bug status?

Hi,

I need your help on a strange Jira behavior please. I've done a new workflow for a specific project. Now, every time I change a bug status by clicking on the next status button:

I have this empty popup:

2018-03-12_141438.png

The page doesn't refresh. If I refresh it manually, the status is changed correctly.

Does anyone have an idea about this? How could I remove this?

Thank you for yous support!

Alexis

3 answers

1 vote

Which fields must be on the screen? If there is a duedate or assignee, then you need schedule issues and assign issues permissions. I you do not have them and these fields are the only ones on the screen then your screen will be empty.

Seems like no screen is configured.

Weird

Hi - thanks for your help. I've tried switching statuses while populating fields one by one and the empty popup still shows up.

Alexis

Kindly push the Edit button in the screenshot below:

2500.png

OK - that's what I'm getting:

2018-03-12_161055.png

You have no screen attached. I am out of ideas.

Thanks for your time. I've opened a ticket to Atlassian support. Lets see what they have to say.

Hey @Alexis.Koutero

did you find a solution for your problem?

Cheers,
Jan

Did anyone else face this problem and was able to resolve it?
Thanks.

0 votes

Could you post details of the transition ?

Maybe a bad post function or screen selected?

Sur, here are the details:

 

2018-03-12_144807.png2018-03-12_144759.png

 

Thanks for your help!

 

Alexis

Hi , 

Any luck on resolving this ?

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