Why do I get an empty popup when changing bug status?

[Alexis.Koutero]

Hi,

I need your help on a strange Jira behavior please. I've done a new workflow for a specific project. Now, every time I change a bug status by clicking on the next status button:

I have this empty popup:

The page doesn't refresh. If I refresh it manually, the status is changed correctly.

Does anyone have an idea about this? How could I remove this?

Thank you for yous support!

Alexis

[Alexey Matveev _Appfire_]

Which fields must be on the screen? If there is a duedate or assignee, then you need schedule issues and assign issues permissions. I you do not have them and these fields are the only ones on the screen then your screen will be empty.

[Gezim Shehu [Communardo]]

Seems like no screen is configured.

Weird

[Alexis.Koutero]

Hi - thanks for your help. I've tried switching statuses while populating fields one by one and the empty popup still shows up.

Alexis

[Alexey Matveev _Appfire_]

Kindly push the Edit button in the screenshot below:

[Alexis.Koutero]

OK - that's what I'm getting:

[Alexey Matveev _Appfire_]

You have no screen attached. I am out of ideas.

[Alexis.Koutero]

Thanks for your time. I've opened a ticket to Atlassian support. Lets see what they have to say.

[Gezim Shehu [Communardo]]

Could you post details of the transition ?

Maybe a bad post function or screen selected?

[Alexis.Koutero]

Sur, here are the details:

Thanks for your help!

Alexis

[Jan Faißt]

Hey @Alexis.Koutero

did you find a solution for your problem?

Cheers,
Jan

[Jan Faißt]

Did anyone else face this problem and was able to resolve it?
Thanks.