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Why do I get an empty popup when changing bug status?


I need your help on a strange Jira behavior please. I've done a new workflow for a specific project. Now, every time I change a bug status by clicking on the next status button:

I have this empty popup:


The page doesn't refresh. If I refresh it manually, the status is changed correctly.

Does anyone have an idea about this? How could I remove this?

Thank you for yous support!


3 answers

Which fields must be on the screen? If there is a duedate or assignee, then you need schedule issues and assign issues permissions. I you do not have them and these fields are the only ones on the screen then your screen will be empty.

Seems like no screen is configured.


Hi - thanks for your help. I've tried switching statuses while populating fields one by one and the empty popup still shows up.


Kindly push the Edit button in the screenshot below:


OK - that's what I'm getting:


You have no screen attached. I am out of ideas.

Thanks for your time. I've opened a ticket to Atlassian support. Lets see what they have to say.

Could you post details of the transition ?

Maybe a bad post function or screen selected?

Sur, here are the details:




Thanks for your help!



Hey @Alexis.Koutero

did you find a solution for your problem?


Did anyone else face this problem and was able to resolve it?

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