Why can I no longer export to excel (current fields)?

I have been exporting issues from JIRA to excel using Export> Excel (current fields) many times in the last few weeks. It has now stopped working. I get an extract but it contains only the header and a couunt of the issues it should have extracted but no details.

Export > Excel (all fields) works OK..

This might be related to the fact that when I select my saved search, JIRA displays no issues until I select Columns > My defaults, even if the columns were displayed before.


JIRA v6.5-OD-08-001

2 answers

1 accepted

I would recommend you to perform a search and check your current fields list. Remove any unncecessary current fields and check for any discrepancies. Maybe a good idea to even have few basic fields justto get the functionality to kick back again.

Then export and save it into a new file (instead of the overwriting on the old corripted file).

Hopefully it should work,

Once it works you can restore your current fields again.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,181 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot