Why are my changes to description not being saved on Jira issues?

Rich Gange September 6, 2018

So I am sure this is a simple permissions thing but I can't for the life of me work out. And it's also not me that's having the problem, it's one of the guys on my scrum team. 

I'm the admin that should be able to work it out... but just can't.

So he clicks into the description field on an existing issue and edits the content - all good so far. He then hits 'save' - no error, appears to accept change although when the field reloads, the changes are not there. 

He has the same permissions as the rest of the team and he is the only person with this issue so maybe I'm not missing something obvious but has anyone else seen this?

1 answer

1 accepted

0 votes
Answer accepted
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 6, 2018

Hello,

There is no permission like this. Maybe you have custom listeners in your Jira, which rollback changes.

Rich Gange September 6, 2018

OK, thanks so much for taking a look Alexey - I’ll see what I can find but good to know it isn’t a permissions issue. 

Robert Kaeding
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 7, 2022

This same thing is happening to us, but only for some projects, even though they share the same issue types, screens, schemas, and configurations.  There is some really serious bugginess in the description field in our JIRA cloud.  JIRA seems to be clueless about it even though people are mentioning issues.  The problem is it isn't reproducible easily as I mentioned you can have a complete clone of one Project where it isn't happening.

Enter text. 

Click Save

Still says unsaved changes

Refresh page or change status and content disappears.

Like Doug McCloskey likes this
ChristopherChilds
Contributor
October 9, 2024

did you find a solution for this @Robert Kaeding ? I have similar Problems

Suggest an answer

Log in or Sign up to answer