Why are multiple browsers listed in the User Agent field of a ticket created by an Issue Collector?

Question

We're just starting to use an Issue Collector and on the first sample test the User-Agent field under Environment listed Mozilla, Chrome and Safari. Why does it list all 3? I would expect it to just list the one that was being used when the ticket was created.

Thijs_i46n5s · Answer

Hi Sarah, did you ever find the cause of this issue? We are experiencing the same issue and I cannot find any solutions so far. Hopefully you can give me some clues?