Might need some further information on this one...
If none of these prompts help, a screenshot of their experience would be beneficial :)
I'd also raise a request for assistance with Atlassian Support: https://support.atlassian.com/
Ste
thank you very much, I’ll send you screenshots, what’s the problem, they can’t write comments to users in issues in Jira
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It does sound like it could be a Project Permissions issue - I'd do the following as an initial check.
It'd be easiest to do this as a Product Admin.
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Company-managed Project
If the users do not have the appropriate access, fix it. If the permission scheme does not allow comments, you could also rectify that.
See more on how to manage Project Permissions here, and information on what each permission does on this page.
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Team-managed Project
Similar to the above, if a user needs a role, fix it and see if this helps.
See more information on this help page for adding users to roles, and detail on permissions/roles here.
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Let us know if this helps rectify the issue!
If not, let us know - there's no guarantee this is the problem (eg. all users might have comment access in your instance), but it's a good starting check :)
Ste
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when adding users to an organization, it does not recognize users in comments, it simply does not see them
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It could be that, although it's more likely a setting you need to modify.
Let us know what Support says!
Ste
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