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Why am I getting a 'cannot be assigned issues.' error?

I'm trying to assign an issue to a user and I'm getting an error:

Screen Shot 2015-03-30 at 09.53.11.png

Why can't I assign an issue to this user?

This user is in the group developers:

Screen Shot 2015-03-30 at 11.53.37.png

which is mapped to the developers role for the project:

Screen Shot 2015-03-30 at 11.54.33.png


which makes it an assignable user:


Screen Shot 2015-03-30 at 11.55.28.png

I recently installed JIRA Service Desk and this user is not an agent (I don't want the user to be an agent and the issues I'm dealing with are internal ones, not service desk ones). is not letting me comment anymore because I posted 3 comments already and I have less than 25 points. So I'm going to try to add content here.

So, from what I gathered, I made a huge mistake of letting this project be used for service desk. I thought service desk was another way for issues to be entered, not that it would require all my developers to have service desk licenses, something that I don't want.

4 answers

1 accepted

2 votes
Answer accepted

Dear Pablo,

I've managed to resolve the same issue by logging into JIRA using the login of the user I tried to assign the issue to. It appeared that if the user had never logged in, I couldn't assign issues to that user.


Best regards,


1 vote

If the project is a service desk project, then the user has to be an agent to be assigned it. Try moving the issue to a non-service desk project.

Please check for the permission scheme under "Assignable User" and if it is with project role, please check if this user is under that role.

RPandyaram, the user already has other issues assigned in the same project, I'm positively sure the user can be assigned issues.

Could you share if the issue is in "unassigned" status ?

Just because the user has issues assigned to them already does not mean that they currently have "assignable user" - if their role has changed, they may not be assignable any more.

Indeed I removed it from the current issue and I can't re-add it. I expanded the question to include information about the assignable user, but now I think this got broken after I installed Jira Service Desk. The user is not an agent. Is that the issue? I don't want the user to be an agent (not yet at least).

0 votes

Hi Pablo,

If you still are experiencing this issue, attempt to check JIRA's notification helper: Administration > Add-ons > Notification Helper.

Insert the name if the person, project and the permission and it will let you know whether the user has the permission or not.

I finally sorted this out... had to go to > Users > Show Details > And add the user to Jira Service Desk. I added to Jira service desk in another screen in project details... but apparently the user also needed to be added in main screen of Atlassian. Solid hour of my day gone :) 

Like Ronald Vallenduuk likes this

Thanks Sarah!

Only took me half an hour to find this answer. Another bit of brilliant intuitive design...

So you can add a user to a Service Desk project without them having access to Service Desk, but you can't set them as default Assignee for a request type.

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