I'm trying to assign an issue to a user and I'm getting an error:
Screen Shot 2015-03-30 at 09.53.11.png
Why can't I assign an issue to this user?
This user is in the group developers:
Screen Shot 2015-03-30 at 11.53.37.png
which is mapped to the developers role for the project:
Screen Shot 2015-03-30 at 11.54.33.png
which makes it an assignable user:
Screen Shot 2015-03-30 at 11.55.28.png
I recently installed JIRA Service Desk and this user is not an agent (I don't want the user to be an agent and the issues I'm dealing with are internal ones, not service desk ones).
answers.atlassian.com is not letting me comment anymore because I posted 3 comments already and I have less than 25 points. So I'm going to try to add content here.
So, from what I gathered, I made a huge mistake of letting this project be used for service desk. I thought service desk was another way for issues to be entered, not that it would require all my developers to have service desk licenses, something that I don't want.
Indeed I removed it from the current issue and I can't re-add it. I expanded the question to include information about the assignable user, but now I think this got broken after I installed Jira Service Desk. The user is not an agent. Is that the issue? I don't want the user to be an agent (not yet at least).
If you still are experiencing this issue, attempt to check JIRA's notification helper: Administration > Add-ons > Notification Helper.
Insert the name if the person, project and the permission and it will let you know whether the user has the permission or not.
I finally sorted this out... had to go to Admin.atlassian.com > Users > Show Details > And add the user to Jira Service Desk. I added to Jira service desk in another screen in project details... but apparently the user also needed to be added in main screen of Atlassian. Solid hour of my day gone :)
I know right. I dont know how they get away with their UI. We are so much smaller (less customers) and I still feel like our UI is a problem... and it is exactly 1million x better. I get lossed in their UI all of the damn time! I spent about 2 hours yesterday trying to figure out why my users are required to login to see their request on Service desk. Arg.
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