Why JIRA.Forms.createCreateIssueForm only labels are shown and the input box/combo box are not shown

[Ankit Parsai]

We are using following code to show Jira’s issue creation dialog. All the fields are working fine except some fields that were added to the issue form through another Jira plugin.

var issueForm = JIRA.Forms.createCreateIssueForm({pid:${projectId}});
issueForm.bind(‘sessionComplete’, function(evt,issues) {process issues
}
var dialog = issueForm.asDialog({windowTitle: ‘Create Issue’});
dialog.show();

We have built a Jira plugin and the above code allows us to show the create issue page in a separate application (not a Jira plugin or Jira application). However, due to the issue in JIRA.Forms.createCreateIssueForm only labels are shown and the input box/combo box are not shown. Is this a Jira defect or we are missing something

[Andy Heinzer]

Hi Ankit,

If I understand your posts here, you are using a plugin in Jira in order to have some other custom fields here, but that these custom fields are not appearing on the create screen of this issue type.

Jira is not expected to show every possible field on the create screen by default.  Instead only fields that are set within the create screen for that issue type will appear here.  More details are in Defining a screen.  I suspect that you simply have not added this particular custom field to the create screen here yet.  While your plugin might permit some field names and descriptions to appear here, the lack of input sections suggest to me that the screen doesn't have that field yet. 

The screens should still be referred to here, even for custom fields created via plugins.  From the screenshot you took, scroll up and click the gear icon and then select the "Where is my field" dialog.

Then enter this field name.  I'd be interested to see your results there.  Even if the field is not on the screen, using this method will help you to quick adjust this so that you can add that field to the appropriate screen.  Once the field exists on the create screen, then you should be able to populate values to that field when creating issues, either on that page, or via other issue creation methods, such as REST API calls, etc.

Please let me know if this helps or not.

Andy

[Ankit Parsai]

Hi Andy,

Thank you for your detailed reply.

We followed the steps mentioned by you. However, the issue we are facing is mentioned below-

1. Add custom fields in Create issue form in Jira application. The below fields were added successfully and are visible in the "Configure Fields" section.

Sprint - Custom field already available in Jira was added to Create issue screen

Raising component - This custom field was added using Elements Connect plugin

1. The above fields are visible as expected while creating an issue from Jira application (Screen shot attached: JIRA_Create_Form_1).

 

1. However, when we access the Jira create issue form in another application (outside of Jira) using JIRA.Forms.createCreateIssueForm, then the custom fields (Sprint or Raising Component mentioned in #1) do not display as expected. Only labels are displayed for these fields (Screen shot attached: JIRA__Create_Form_2).

 

Do let us know if we should try any other configuration. Thank you.

[Andy Heinzer]

Sorry for the delay in response here.  Afraid this is stretching beyond my knowledge.  However I believe that if you're trying to access that 'JIRA.Forms.createCreateIssueForm' which is in the Java API for Jira from a separate application, that this behavior could actually be expected.

My thinking here is that because these additional custom fields are only accessible via a custom plugin to Jira, that this additional java code is not getting called during this java api call.  I should preface that I'm not a developer so perhaps my understanding is lacking here.  However the Java API is expected to be utilized by Plugin2 apps for Jira, and not explicitly external apps like I think they way you are trying to do it here.

Perhaps this info could help to alter the way you are trying to achieve this? 

Andy

[Ankit Parsai]

Hi @Andy Heinzer,

Thanks for the detailed response. Just to elaborate – We have used 'JIRA.Forms.createCreateIssueForm' in a Jira plugin. This Jira plugin communicates with another application and pages from the Jira plugin appear within an iFrame in that application. Since we have the JIRA object available in the iFrame, as per our understanding it is as good as we are accessing the Jira application in the iFrame. Hence, the custom fields should be accessible in that iFrame via our plugin through 'JIRA.Forms.createCreateIssueForm' as the iFrame works as a separate application altogether. If possible, can you connect us with a developer regarding the same.

Thanks again for all the help.

[Andy Heinzer]

Hi Ankit,

Sorry that I have not been able to lead you to a solution here. I would recommend reaching out to our Developer Community - Jira Server category with this question. I am unable to move this question there myself.

That site is better suited towards supporting the development of plugins for Jira Server.

Regards,

Andy