Why I do not see upgrade button for ServiceDesk?

Hi

I am on JIRA 6.1.5 and service desk 1.2.7

I would like to upgrade to Service desk 2.5

However I do not see upgrade button next to JIRA Service Desk as shown in image below.

Is it because I need to upgrade JIRA to latest version of JIRA 6.4.6 and then I will be shown the upgrade button.

What will happen to all service desks when I upgrade, will that also be automatically upgraded?

 

I do have a valid license for Service Desk, so I guess this upgrade will have no issues with license mechanism. I am planning on using Rapid Upgrade method.

Please let me know.

Thanks

Abe

jsd.PNG

1 answer

1 accepted

You're on an older version of JIRA.  Service Desk 2.5 requires JIRA 6.4 or later.

So once I upgrade will I see upgrade button for service desk?

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