Why I do not see upgrade button for ServiceDesk?


I am on JIRA 6.1.5 and service desk 1.2.7

I would like to upgrade to Service desk 2.5

However I do not see upgrade button next to JIRA Service Desk as shown in image below.

Is it because I need to upgrade JIRA to latest version of JIRA 6.4.6 and then I will be shown the upgrade button.

What will happen to all service desks when I upgrade, will that also be automatically upgraded?


I do have a valid license for Service Desk, so I guess this upgrade will have no issues with license mechanism. I am planning on using Rapid Upgrade method.

Please let me know.




1 answer

1 accepted

1 vote
Accepted answer

You're on an older version of JIRA.  Service Desk 2.5 requires JIRA 6.4 or later.

So once I upgrade will I see upgrade button for service desk?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,911 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you