Why I can't use "💩" in any JIRA field?

I want to add "💩" to ticket description field and get error:

Exception occurred: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while updating: [GenericEntity:Issue][description,屪λ💩][id,246754][updated,2016-09-29 12:03:36.58] (SQL Exception while executing the following:UPDATE jiraissue SET DESCRIPTION=?, UPDATED=? WHERE ID=? (Incorrect string value: '\xF0\x9F\x92\xA9' for column 'DESCRIPTION' at row 1))

3 answers

2 votes

Let me guess, MySQL database on the back end?

The recommended config for MySQL doesn't support the higher end unicode characters.  It's caused us huge problems when people had used emojis in their data and we were trying to migrate on to MySQL.  We could have stripped them, but the easier option at that time was to jump to PostGreSQL instead.

Thanks Scott!  Shame we can't vote up comments!

Is this a unicode character? looking at your question it does not render correctly here either, what character is it btw?

it looks perfectly rendered here smile

Same here.  But Answers is "Confluence on PostGreSQL" as far as I can remember.

This is Unicode character, which looks like poo emoji:

image2016-9-29 14:34:20.png

This is way funnier to me then it should be.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

576 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you