Why I am not able to see the backlog/active sprints anymore?

[Oana Caloiu]

The icons for backlog and active sprints are not visible anymore in the menu, and when accessing the link to the backlog or active sprints, the following error appears: 

Sorry, you can't view this page

This page is only available to Jira Software users. If you think you should be a Jira Software user, you should ask your administrator to give you application access to Jira Software.

[Bharathi · Accepted solution]

Hi @Oana Caloiu,

This looks like you've lost access to your Jira instance. Please reach out to your Jira administrators and check your access. Once you are re-onboarded to the tool/your license is renewed, you should be able to view the page with the required permissions.

Thanks! 

[Oana Caloiu]

Hello, thanks for the answer. Somehow this got solved, even if no action was taken by anyone in the team.