Why Can't I Import Issues to Multiple Projects via CSV?

I am a Jira user rather than admin.

We are using standalone Jira rather than cloud Jira. 

The documentation for Jira Server Core 7.2 located here has a section on how to prepare the CSV for importing issues to multiple projects. 

The documentation at that same link only mentions importing using Issues > Import Issues from CSV. It does not mention any other method of importing issues via CSV.

When I run through the CSV importer using that method, during the field mapping step, No fields named Project Name or Project Key to which I would map my correspoding CSV fields appear in the dropdown list.

Is the documentation wrong? Do I need different rights inside Jira?

2 answers

1 votes

There are two import routes for CSV.  If you are a project admin, you can import a CSV file via issues -> import.  For their project.  It's a single project import.

But, administrators have access to the "Importers" section in the admin stuff - there is a second CSV importer in there that can import across projects, and is the one mentioned in that doc you have found.

The document that I referenced made no mention of any method other than the issues > import one, and it still had the section on importing to multiple projects. Does this mean the documentation is deficient?

I too have this issue.  Is there any way for non-admins to be able to import into multiple projects via CSV?

The page you referenced provides details the Issues > Import Issues from CSV option but mentions that there is another option available to JIRA Admins.

partial quote:

Your administrator has access to more import options designed specifically for other systems, such as Github, Fogbugz, and Bugzilla. ...


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot