Who at Atlassian do I contact via email for a problem?

Who at Atlassian do I contact via email for a problem?

2 answers

1 accepted

1 vote

You'd normally raise a support request over at the support site at support.atlassian.com They don't directly do telephone or email support because there's all sorts of information they need before they can help you - raise the issue first and take it from there

Although I can use the forums, I am VERY new to Jira and was thrown into being an administrator. My boss wants to know if there is an email/phone I can use to report a problem. For example, yesterday, we were not receiving ANY email notifications and I had not done anything and then this morning, they all came back.

Thank you.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,326 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot