Where is "Else" in the new Automation UI?

Casey Gould May 9, 2024

I'm trying to do something extremely simple:

  1. Scheduled
  2. If (condition) -> take action
  3. Else if (condition) -> take action


I could do this in my sleep in the old UX and no amount of clicking around the conditions or thread is giving me an else option.

Did they get rid of basic if/else functionality or is it hiding somewhere?

I've unblocked myself for now by cloning an old automation with an if-else format to edit, but that's not sustainable or reasonable.


Screenshot 2024-05-09 at 9.42.52 AM.png


Screenshot 2024-05-09 at 9.43.47 AM.png

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Casey Gould May 9, 2024

Found it:

You have to add an IF component, select the IF/ELSE type, and then select the IF type you actually want.

If you start by creating your IF, there does not appear any way to go back and add an ELSE.

(Seriously? Tell me I'm wrong here.)

Aaron Geister
Community Leader
Community Leader
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May 9, 2024

That is correct glad you found it.

Like Dave Rosenlund likes this
Casey Gould May 20, 2024

I'm glad I found it, but they do need to fix it. It's a ridiculous experience and makes editing existing automations so much more painful.

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