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Where can I get JIRA ip address & port details?

Hi, my team trying to integrate JIRA with devplus/mastercraft. Where can I get the following detail:


-Ports Detail



4 answers

2 votes
DPK J Community Leader Sep 04, 2019

Your question is not clear.

  • If you are on server instance (IP and port depend upon Jira Base URL, i.e. url you use to access Jira),
    • If you have port number in Jira Base URL (e.g.
      • Base URL without port number is IP (i.e. , and
      • Port number defined in Base URL is port number (i.e. 8080).
    • If you don't have port number in Jira Base URL
  • If you are using Jira cloud,
    • Your site address is IP (i.e. <SITE_NAME>
    • Port is default HTTPS port i.e. 443

If you are looking for way to find IP and PORT in your Java plugin,

.getString(APKeys.JIRA_BASEURL) // this will give jira's base url you can extract info from this

If you are looking for way to find SITE url in Jira Cloud plugin,

  • It is passed as query parameter with name 'xdm_e' to every url that Jira cloud site access from your service.

Are you hosting a server instance of Jira or is it cloud based?

Im using a cloud

DPK J Community Leader Dec 02, 2019

If you are using cloud, take a look at my first response on 04 September.

Your IP is - <YOUR_SITE_NAME>, and

you port is - 443 (as Jira cloud work with https protocol)

@DPK JJ, My domain team asking Private IP of this, as per my understanding this URL IP is Public right...How do I get that one ? ... Or else help me to create a new Email handler.


DPK J Community Leader Dec 02, 2019

@jegadeeswaran.s  Jira on Cloud is hosted on Atlassian's network so you won't get a private IP ( Private IP is only valid for items that you have hosted in your private network)

On Email Handler, do share this documentation yo your Domain Team -

it explains all the details of Jira Mail Handler.

@DPK J  First tried with this one only, I need a private IP of my URL or else any alternate solution. Hope you will help me on this ...i need to create tickets from based on the Receiver Address:

DPK J Community Leader Dec 02, 2019

@jegadeeswaran.s  I think I am not able to explain this clearly.

Can you create separate question, I will ask Atlassian Team, and other community leaders to help you.

Please provide link to separate question in this post.

@SAKINAH BINTI MOHD AZAM If you are an JIRA Administrator and you want to find out informations about your JIRA instance go to the cog wheel -> System -> System Info.

You will be able to find all the information you need.

0 votes
Fahad Siddiqui Community Leader Sep 04, 2019


If you need to find IP address of any machine you can find it through IP Resolve name command.  

How to use that one ?

DPK J Community Leader Nov 27, 2019

The command is,

Like Fahad Siddiqui likes this
Fahad Siddiqui Community Leader Dec 02, 2019

@DPK J  congrats Sir now you are community leader, happy to know about this.

DPK J Community Leader Dec 02, 2019

Thannks @Fahad Siddiqui  , with consistency you can also become leader, there are lots of questions in community that you can answer look of them, and be consistent.

Like Fahad Siddiqui likes this

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