I'm evaluating Jira as a bug tracking tool for my software company. I just created a trial account 15 minutes ago. I'm browsing Jira now and I don't understand how to use it. I can't figure out how to do many of the basic things you need to do when bug tracking.
To start with, I uploaded about 75 issues as a test. Now I can't figure out how to get Jira to show me a decent list of those issues. If I click on "All issues" I see the issues crammed into a narrow column, split over multiple pages. I can't group them (e.g. by release). I can't copy-and paste them. I can't create a table that shows me, for instance, the summary, assignee, and due date. These are all basic things that I would expect to be able to do. Is there a Jira reporting module hidden somewhere that I haven't discovered yet?
Also, I can't figure out how to do the most basic of bulk operations. Suppose I want to reassign all of Jane's tasks to Bob. I can see how I would search for all of Jane's tasks, but how do I apply a bulk operation, like changing the assignee, to a set of issues?
I'm sure Jira is a fine tool, but either I misunderstand its purpose, or I'm just not clicking with its user interface. I figured I would post here and see what replies I get before I move on and look at the next bug tracking tool in my evaluation list.
Hi TC, most if not all of your concerns can be alleviated. I thing you are experiencing new user issues. I will try to offer a bit of help but encourage you to look at the documentation at Support.atlassian.com As it will provide a wealth of more details.
as I said there are are a lot of details in the docs that will help you get started.
Jack, Thanks for the detailed reply. I can see now that the bulk update feature is quite extensive. I just didn't think to look for that feature behind an ellipses in the corner of the screen before.
I also found the button that switches between detail and list view. I didn't see that before because the button is unlabeled and inconspicuous.
In any case, it's beginning to look like Jira has the features I was expecting. Thanks again.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event