Where are the ProForma features in Jira Cloud?

[Mykenna Cepek]

We're upgrading from Jira Data Center to Jira Cloud during Q1 of 2025. We're currently using ProForma in our Data Center instance, and using many of the features.

My testing in Jira Cloud indicates a substantial loss of features in the native Forms support compared to ProForma Data Center. This is going to be a problem for us, as teams using ProForma in Data Center successfully now will have both refactoring and functionality gaps as we migrate to Cloud.

Am I missing something? Do other current Jira Cloud users see all the ProForma features in their native Forms? For example, Jira Cloud doesn't have Form sections, custom field validation, and Form fields which are not mapped to issue fields.

We are not using JSM, I'm talking about native Forms functionality Jira Cloud (since there is no ProForma app for Jira Cloud).

Reviewing this feature parity documentation suggests very little difference. Not true at all! Just compare the screenshots between Data Center + ProForma and Jira Cloud native below.

Forms in Jira Data Center with ProForma:

Native Forms in Jira Cloud:

Is there really this massive of a feature gap? Why is the documentation so wrong? Am I missing something?

[Trudy Claspill]

Hello @Mykenna Cepek 

The feature parity document you referenced is specific to Jira Service Management, as noted in the breadcrumbs at the top of the page and in the page URL.

Until recently there was no native support for Forms within Jira Software projects in Jira Cloud. There was a Forms feature available for Jira Business/Work Management projects in Jira Cloud. That functionality has been made available within the Jira Software projects in Cloud now. This Forms functionality did not match what was available in JSM Forms.

There is an article about the addition of Forms support in Jira Cloud Software projects here:

https://community.atlassian.com/t5/Jira-articles/A-new-way-to-manage-intake-in-Jira/ba-p/2856309

Per a comment on that post from Nov. 6, it was an intentional decision by Atlassian to use not port the forms functionality from JSM to Jira Software projects.

If you want more richly featured forms, you may have to consider a different forms app for Jira Cloud.

https://marketplace.atlassian.com/search?query=forms+for+jira&product=jira&hosting=cloud

[Walter Buggenhout]

Hi @Mykenna Cepek,

The documentation is not wrong, but comparing Forms in Jira to ProForma is not a good comparison. Atlassian acquired ProForma a couple of years ago and integrated the app natively into JSM. And indeed, if you compare that with the forms you see in Data Center from the former app, the similarities are much bigger and that's also what the documentation is about.

Unfortunately, these forms have never been available in other Jira products on cloud. The Forms you refer to are still fairly new and came along originally with Jira Work Management. They are quite basic, as you say, and are better to compare with the issue collector, if you want to refer to a similar concept in the on prem platform.

So yes, if you have integrated ProForma heavily into your Jira look and feel, that will be a challenge ... On the bright side, though ... there's tons of features in cloud that don't exist on prem and most likely never will (like timelines, list views, all the AI stuff, ...).

Hope this helps!