My Team uses both Jira software and Confluence in our day-to-day collaboration. I’m always asked if they should comment in the Jira ticket or in the Confluence page the Jira ticket is linked to when updating other members of the team.
Any advice on how to utilize each comment environment and any best practices?
It does depend on your own team or company's environment - and the tools you have available to you.
Considering other tools - this is how we advise our teams at the moment:
^ The main point here is that we look to use it for updates, important information, etc based on the "Absent-Factor" - is there enough information so if I was unwell or on holiday, another member of the team could pick it up and work on it.
This means we don't want zero issues on a Done issue - nor do we want 100 where 98 are of little value.
We did used to advise teams to use Jira rather than email - and if Jira is your only converse option, then I'd still advise this. But we found (like on email) the comment chains got quite long - now we advise teams to talk in person or if remote, use Skype, Zoom or Slack for proper conversations.
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