Currently when using my workflow, when I click on "Resolve" and if I change the Resolution to Not a defect or Cannot be Reproduced, Won't fix etc (as it is not fixed yet) this makes the issue status as Resolved, even though the issue has not been resolved.
I created a Resolution called Resolved so if this is selected it works the way it should, but if I choose any of the other options mentioned above, it automatically says its Resolved, when it should be Unresolved. How can I fix this? Guessing I add a Validator in Workflow but just want to confirm with you before I do that.
Would appreciate your support.
Ah, no, this won't work.
Jira has a very simple flag, and it's coded deep into the core. If you set the resolution field to *anything*, then the issue is Resolved/Closed.
This is not to be mixed up with the STATUS of Closed - that is entirely separate technically.
You can't change this without a huge rewrite of core code, it's not a validator/workflow thing. You need to have a resolution of <null> for issues you want "open" and <not null> for "closed"
I find the best thing to do is draw a simple diagram of your workflow, work out where you want the open/closed thing to occur and then edit each transtion into a status to run a post-function that sets it correctly OR goes through a screen that has "resolution" on it so the user can set it.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs