Currently when using my workflow, when I click on "Resolve" and if I change the Resolution to Not a defect or Cannot be Reproduced, Won't fix etc (as it is not fixed yet) this makes the issue status as Resolved, even though the issue has not been resolved.
I created a Resolution called Resolved so if this is selected it works the way it should, but if I choose any of the other options mentioned above, it automatically says its Resolved, when it should be Unresolved. How can I fix this? Guessing I add a Validator in Workflow but just want to confirm with you before I do that.
Would appreciate your support.
Ah, no, this won't work.
Jira has a very simple flag, and it's coded deep into the core. If you set the resolution field to *anything*, then the issue is Resolved/Closed.
This is not to be mixed up with the STATUS of Closed - that is entirely separate technically.
You can't change this without a huge rewrite of core code, it's not a validator/workflow thing. You need to have a resolution of <null> for issues you want "open" and <not null> for "closed"
I find the best thing to do is draw a simple diagram of your workflow, work out where you want the open/closed thing to occur and then edit each transtion into a status to run a post-function that sets it correctly OR goes through a screen that has "resolution" on it so the user can set it.
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