When a field value is changed, I want to create a subtask , send a email notification to intiator

sreeja pathapelly April 10, 2024

When a field value is changed, I want to create a subtask , send a email notification to intiator and close the subtask.

I could able to write a automation rule to create subtask, establish relationship between child and parent , send an email but couldnt find any action to transition the child subtask to close/transtion to done status?

2 answers

2 accepted

1 vote
Answer accepted
Arensa Prasta April 10, 2024

@sreeja pathapelly  yes you can do that via automation. I did a first version. But please provide more details to have a full picture.
Screenshot_45.pngScreenshot_46.pngScreenshot_47.png

1 vote
Answer accepted
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 10, 2024

Hello @sreeja pathapelly 

Please share screenshot of your rule. You want to create sub-task and transition to done right after? If so, just need to add another action to transition it.. but before I get far.. please share your rule for us to review.

sreeja pathapelly April 10, 2024
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 10, 2024

Hello @sreeja pathapelly 

 

After you have sent email or before, you do a branch on "most recently created issue" and then next step you transition it to Done. It will mark you sub-task as done. Please see  screenshot on what you have to use below.

BTW, Just FYI..  In your email, if you want to reference sub-task's key, you will use {{createdIssue.key}}

Let us know if issues and accept answer if it meets your needs.. Thanks!!

image.png

sreeja pathapelly April 11, 2024

@Kalyan Sattaluri That worked like a magic. Thank you!

Like Kalyan Sattaluri likes this

Suggest an answer

Log in or Sign up to answer