When You click 'submit' on a filled out Form where does it go

Somer Parker
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January 20, 2025

I created a Form for 'Tasks' and can send the form by sharing it with a team member, the team member fills out the form and clicks submit but then nothing happens, no card is created, zero notification that a form was submitted. What happens after the submit button is clicked at the bottom of Form?

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Trudy Claspill
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January 20, 2025

Hello @Somer Parker 

Welcome to the Atlassian community.

What type of project is the form for? Get the project type information from the View All Projects page under the Projects menu.

Is the user licensed to access Jira? Can the user login to Jira and create the issue without using the form?

 

Somer Parker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 20, 2025

The form is designated for one of the 3 project categories, the user is licensed to access JIRA and create cards without the form. I also shared the form with myself, received notification via email, filled out the form, clicked submit and <<crickets>>. 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2025

The form is designated for one of the 3 project categories

This is not quite the answer I was seeking.

I am assuming you are using the native Forms capabilities of Jira Cloud. If that is not the case, please let us know what tool/app you are using to create Forms.

Forms are created by going to the Project Settings of a specific project. Any given form is used to create issues in just one project.

The answer I seek is to know the Type for the Project where the specified form is intended to create an issue.

That information is available on the View All Projects page under the Projects menu. Find the project in the list and share with use the information available for it in the Type column.

Example:

Screenshot 2025-01-20 163907.png

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