When I use the Quick Search with a number, I get an Issue Not Found Error

When I create issues in JIRA, I'm putting in an external tracking ID into the description (we have another system that external users use to submit bugs... when those get prioritized we move them to JIRA).

For example, the title of my JIRA issue would be:

ER-12013699 - Timecard Comments field added to invoice extract

However, when I try to search for ER-12013699, I get "Issue Does Not Exist" (see here http://i.imgur.com/ySMNv.png )

I've also tried searching the following:

  • ER-12013699
  • 12013699
  • 3699

How can I get the search box to return my JIRA issue?

(I ask because we use the "ER" number ALL the time in my organization. It is the one thing that ties all of our stuff together.)

Thank you!

(here is what my JIRA issue looks - http://i.imgur.com/lXGXi.png)

4 answers

1 accepted

0 votes
Accepted answer

It turns out the only thing that seems to work is to wrap my entire text in double quotes, like I mentioned above.

Thank you all!

I found this: https://answers.atlassian.com/questions/4610/quick-search-how-to-search-on-description

(wrap ER-12013699 in double quotes, like this "ER-12013699", but our users never prefix anything with "ER-" (they just type 12013699))

Is there a way to make it a wildcard search? So my users could type "*12013699" or similar?

You could try ~ instead of *

I'm jot sure. Might work wirhout quotes

I

I tried a few things, nothing seems to work though (to perform a wildcard search just on the number part).... oh well.

So the only thing that I've seen work is to put double quotes around the entire string

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