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  • When I try to enter time on a ticket or open a ticket, the screen freezes and I can't proceed until the screen 'lightens'.

When I try to enter time on a ticket or open a ticket, the screen freezes and I can't proceed until the screen 'lightens'.

I use this program consistently throughout the day.

Starting last Thursday when I try to add work to a ticket I am unable to do so until the screen 'flashes' to a lighter color.

Very odd.  I know it sounds crazy. But if I click on the three dots button, nothing happens.  If I wait...sometimes for 5 minutes or more...for the screen to 'lighten', then I'm able to click on the button and go to 'Log work' successfully.

Or, if I am in the Tempo area and want to log work to a certain ticket on a certain day, when I click on the box for that day/ticket, I get the circle that spins in the center of the screen, but it doesn't spin.  I am 'locked up' and have to close the application and reopen.

Anyone else experiencing this?

I've cleared my cache and cookies, rebooted and don't know what to do next.

1 answer

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Jack Brickey Community Champion Oct 31, 2016

Unsure if this will work but worth a try.

  1. Disable outgoing mail (admin>system>outgoing mail)
  2. Add customer(s)
  3. Enable outgoing mail

Maybe perform a test w/ internal customer and see. Unsure if the invites would get queued or not.

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