When I click on a jira email notification It takes me to a bad link site

[Jacob Francois]

Below is the error I am getting. 

Wrong Link

You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link.

[Jack Brickey · Accepted solution]

More info needed...

is this notification coming from native jira or is it possible you are using an add-on email handler? Have you inspected the URL? Can you copy and share here? feel free to obfuscate any private domain. Is this for any/all notifications?

[Jacob Francois]

The notification is made with native Jira. 

this is the link it is taking me to 

https://u14882687.ct.sendgrid.net/ls/click?upn=x2Ll1m0I1d19kBlL5w1onSyFDFj1-2F1E8eUwPHujlpKhIjx3XaD4rZhEkfU5IbySJcXEhQZrgUS0kHZOtVHnXQGm9KYN-2BQQn8u-2Bz69chLNMwJ4yaq0sNVDRsEI24mBPIQCev0E-2B9zNIYp5XRT50Dy6Gyga2EooMesmaLD-2FA8E0hSGuK4h6ekAfhqd68M5VU8FfoEBAN6ZmUflbERhGiDh838SdBQTZMBcwWLp-2FjasG0mUwpiZAx1SRpv0yoL78Lpf2Pew6s4WJi3vPRdZpZuG05sTnHzoFsGzsG9ihB5Fm98ynHcEuVin6Yqw7LNaq3zQLFaqInjetLVCv5nZ2ql8gUc-2BiUkL8MV2otm7TZsEvB1G65R-2BrYzdnfyagmo3zouDhgp6_6U3AlnyvMxxXqGK2YZZvqZBaSfTaPLivX2rihoC9wbEJeqAG...

when the issue number is in the gray box I get the error. 

when its inside the white box it works fine. 

[Jack Brickey]

well that is surely messed up indeed. Is this something new that just started? Have you reindexed? If you are not the system admin for this Server instance I would chat w/ them about this. 

[Jacob Francois]

I am the system admin. I plan on reindexing this weekend. I hope it fix the issue. 

[Boris Berenberg - Atlas Authority]

The "Wrong Link" thing means that it's a corrupt SendGrid tracked link. Not sure if you need link click tracking in your emails, but you may consider disabling that feature within SendGrid and seeing if it resolves the issue.

[Jacob Francois]

@Boris Berenberg - Atlas Authority  - how do I do that ? 

[Boris Berenberg - Atlas Authority]

https://sendgrid.com/docs/ui/account-and-settings/tracking/

[Jacob Francois]

@Boris Berenberg - Atlas Authority thank you. I am going to check now and update if this is the fix. 

[Alexej Hinz]

@Jacob Francois were you able to disable the SendGrid Click tracking in Jira Notifications?

I want the tracking OFF too.

Reason: SendGrid is blocked for one of our customers.