Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,726
Community Members
 
Community Events
168
Community Groups

When Did Project Type Get Locked At Creation?

I've been a Jira administrator for a long time, but most of my experience has been on Server, with much shorter periods of being afflicted by Cloud.

I recently joined an organization using Cloud, so I'm reconnecting with old annoyances but I recently came across one I did not remember before: not being able to change project "types" i.e. move between Jira "Work Management", "Service Management" and "Software".

Am I losing my mind and this has never been possible, or is this a relatively new thing?

4 answers

2 accepted

1 vote
Answer accepted

It started to go away a few years ago, around the time Atlassian invested a load more time in broadening the project templates on Cloud.  The first one that went was Service Desk -> Software if I remember right, but others quickly followed, with JWM -> Software or JSM going last (actually not even sure either of those have gone)

1 vote
Answer accepted

That is not a new thing, at least in Jira Cloud. 

I last worked with Jira DC about 4 years ago, with v7.13, and I don't recall being able to change the type of project between Software and Service (we didn't use Jira Core/Work Management). 

I really don't think this has ever been possible. I've never seen anything about it being possible in either hosting type. To my knowledge it has always required creating a new project of the desired type and then Moving the issues from the old project to the new project.

I concur. I do not remember be able to change the type of project on Server.

I remember being able to do it on Jira 7.6 (I think it was 7.6 - it was definitely the version that finally got priority schemes because the client wanted to take advantage of them and change a load of JSW/JWM projects to Service desk with different priority).

My instinct is to suggest that 8.0 ended it completely, but I really don't know.

0 votes

I suppose it confirms I am losing my mind, but thanks y'all!

0 votes
Peter DeWitt Community Leader Aug 08, 2022

For those new to this question, here is the Atlassian support document for how to Convert a project to a different template or type:

 

https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/

Suggest an answer

Log in or Sign up to answer