I'm admin for JIRA & Confluence, and I'm learning as I go.
It recently occurred to me that I'm doing something wrong. I have just one JIRA/Confluence account, and it has system admin permissions.
When I want to create content, I use this account.
I have a feeling that this is bad practice, and that I should really have a normal user account plus a separate admin account.
Am I right to think this? If so, do you have any advice about how to make it work sensibly?
Your fears are perfectly reasonable, but probably unfounded.
Atlassian tends to separate out "use" from "admin" quite strongly in the permissions. You can have an admin account that can't see any of the content, let alone amend it, because their job is admin, not user (and obviously a user has no admin access).
Working with an account that has admin access can be very unnerving for new people, but there are some things to remember, which I hope reassures you a bit:
In short, what you're doing is not "bad practice". The fact you are thinking about it and asking about it is very much "best practice".
I wish more of the community and my users thought like you have here!
Side issue: Your comment about having an admin account that can't see content is very interesting. Is that already written up somewhere? I'd like to be able to sort out something like that, so that the executive team feel comfortable putting their meeting notes in Confluence.
Not sure I've seen a write up of it directly, but it's not too hard to do.
You basically create an account that is in the admin group(s) set up in the global permissions, and then make sure none of your spaces include any of the admins or admin groups in their permissions.
An admin will always be able to grant themselves access to a space though, so you always need to be able to trust them. (Frankly, if you don't trust your admins, they shouldn't be admins)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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