What resolution is more correct for reopened issue

What resolution is more correct in my case:
an issue was resolve and resolution was fixed, but QA added bug in comment and reopen the issue, Developer answered that bug from comment will fixed in another task and return status to "resolved". So, what resolution more suitable for this issue now? Duplicated/Won't fix or it must remain the same (I mean Resolve)?

3 answers

0 votes


Why not creating a new issue for the new bug found? IMHO I'd would keep the unresolved resolution for reopened issues.

but why I should close task wich was not done in my opinion. But I was wrong, and developer change resolutiont to won't fix. But another work he did (I mean all, what was in description). So, again, what resolution is more correct? =)

Personally, for issues like this, I prefer to clear out the resolution entirely.  In most workflows I develop, any transition that results in reopening the issue has a post-function that clears the resolution.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot