What is the purpose of custom issue hierarchy

[Tehmina Aslam]

Hi,

I have created a new gmail account just to test the advance roadmap and hierarchy systems before trying it to this org. 

I am unable to figure out the advance roadmap hierarchy.

I have created hierarchy:

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                              Epic --> Product Story --> Technical Task --> Subtasks

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Now in timeline i can only see Product Story, i was thinking to see the epic and then product story. originally product stories are epic .. i rename them to product story and added a issue type above it. 

What is the purpose to provide custom hierarchy when it cant reflect to the jira project's timeline. How can i add my epic to the Timeline? 

[Dexter de Vera]

Hi @Tehmina Aslam ,

The Custom hierarchy is for Advance Roadmap (Plan) only. Based on your details, you're using premium software. You may navigate the Plan under the main menu -> Plan.

To learn more about Advance Roadmap:  https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning 

Hope it helps!