What is the best way to retire an issue type from an active project?

We have issue types we no longer need to use in active projects and would like to remove them from the Create Issue options while maintaining historical data in the project.  What is the best way to stop users from creating new issues in this issue type while still using the project for other issue types?


4 answers

1 accepted

This widget could not be displayed.

There's no "retire" function. 

You'll be able to find some stuff about playing javascript tricks to remove it from certain screens, but there's plenty of ways around those tricks (using REST, changing the issue type later, or other create methods provided by addons)

Your only real options are to rename it to something to discourage users using it, move the issues out to another archive type project and remove the issue type from the project's issue type scheme, or put in validators that can't be passed.

Thanks! We have used the rename trick as well.

This widget could not be displayed.

You can create a new workflow only associated with that project and add a post function to create transition that will cause operation to fail. You can return an error message that explains issue type is not valid for this project anymore.

Thanks for your answer!

post function or validator?

You could use either, but a post-function won't give a message back to the user and it's quite hard to make one actually stop the transition. You need to deliberately code something that will crash rather than just fail - things like trying to update non-existent fields will just fail and carry on, rather than blocking the transition (You can tell I've been here before, right? ;-) )

This widget could not be displayed.

We have added a validation rather than post-function, but that has the same problem that the user is not informed until after they have already entered (potentially a lot of) data.

Here's another option discussed:



This widget could not be displayed.

Thank you everyone.  The way we have managed this scenario to date is to rename the issue type as noted by Nic.  Then we add a message to the create screen with info about the retirement and remove all other fields.  We leave one of the removed fields as required so users are unable to complete the create function.

I was hoping there might be a better way now that we were unaware of. 

Thank you all for your suggestions.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

151 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you