• Community
  • Products
  • Jira
  • Questions
  • What is the best way to allow a user (external to the company) access to only a few boards in Jira, and a few spaces in Confluence with the same login?

What is the best way to allow a user (external to the company) access to only a few boards in Jira, and a few spaces in Confluence with the same login?

I think I said it all in the question... :)

3 answers

1 accepted

Hi Pmorgan,

Though the following route may require a bit of setup it's certainly the best way. The first part is understanding that inherently JIRA and Confluence are open tools so the projects and spaces are shared with everyone.

We'll be taking the approach of changing that openness by default to restricted by default.

JIRA:

Firstly you'll want to check and see what restrictions (if any) you've already got in place. If everything is default most of your access will be managed through project roles and it's likely that those roles include stock JIRA groups (Users, Developers, Administrators, etc). Once you've verified that you aren't allowing anonymous access by default you can take the following steps:

1 Create a new group in the Global Users admin section. Call it whatever you want, usually something relative to your group of users. In this case we'll call that group 'test'

2 Go to the Global Permissions page and add the 'test' group to the 'JIRA Users' permission and any other permission level you want these users to have.
** Please note that when a group belongs to the 'JIRA Users' permission newly created users are automatically added to it. This won't be a problem if only the group you are working with needs the restriction

3 Create your new users (if they haven't been already) and add them to the 'test' group. Then remove the users from all other groups but 'test'
** This will allow the users to login to JIRA but only see content made available to the 'test' grou

4 Create a permissions scheme that includes the 'test' group for the roles you wish and apply it to the projects you'd like that group to view

Confluence:

This will be building off the JIRA instructions

1 Go to the Global Permissions page in Confluence (<YOURURL>/wiki/admin/permissions/globalpermissions.action) and assign whichever permissions you wish as long as the group has 'can use' permission.

2 Now you'll need to go the ther Space admin for each space you'd like to grant the users access to and manually add that group to the appropriate permissions for the space

Now all of your users in that group (as long as they aren't in any other groups) should be restricted to seeing the appropriate projects/spaces

Please note that if you create a new user for this group be sure to go into that users settings and remove them from the 'Users' group as they'll be automatically added upon creation. This restriction only works if users are limited to the specially set up groups.

Thanks!

Turner

Thank you! Great instructions, I was able to follow very easily - one thing I did that you didn't mention (that might make it easier for someone else to follow) was to copy the default set of permissions here:

4 Create a permissions scheme that includes the 'test' group for the roles you wish and apply it to the projects you'd like that group to view

Thanks again :)

For Jira: 1. Creating a special user groups and assign customer account into that groups 2. Set permisson for that groups or create a project roles permission plan for them 3. The board permision + group permision can both be used to configure what you need You can do the same with Confluence spaces

I can't seem to find the JIRA Users permission under the global permissions section.   I see Jira system administors, jira administrators, browse users, create shared objects manage group filter subscriptions, and bulk changes.  Nothing under global permissions that allows me to add a test group to the JIRA users group.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot