What is meaning of resolution status "NOT RESOLVED" ?

Paras Pathak
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 11, 2024

In what case should we close the jira with above status.

2 answers

3 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 11, 2024

Hi Paras - Welcome to the Atlassian Community!

This basically means that the Resolution field has no value. And therefore, the issue is unresolved. If you are moving Issues to a Done status and not setting the Resolution field with a value using a post function in your workflow, then you need to do that. 

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 11, 2024

Hi Paras,

Thank you for reaching out,

You may also check this article on best practices in the resolution field

https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

Thank you,

Suggest an answer

Log in or Sign up to answer