What is meaning of resolution status "NOT RESOLVED" ?

Paras Pathak
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April 11, 2024

In what case should we close the jira with above status.

2 answers

3 votes
John Funk
Community Leader
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April 11, 2024

Hi Paras - Welcome to the Atlassian Community!

This basically means that the Resolution field has no value. And therefore, the issue is unresolved. If you are moving Issues to a Done status and not setting the Resolution field with a value using a post function in your workflow, then you need to do that. 

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 11, 2024

Hi Paras,

Thank you for reaching out,

You may also check this article on best practices in the resolution field


Thank you,

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