What is correct way of moving ticket to correct status - For below scnario

Shantinath Savalekar April 28, 2023

As a tester , during testing i found some issue so i have created the ticket but later on developer says its not bug then as a tester is it the correct to close the ticket or should reject ?

1 answer

2 votes
Brian Trepto
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 28, 2023

Close the Ticket with the Resolution "Cancelled" or "Rejected"

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2023

This is very much a case of "follow your organisation's process."

What would they want to do, and have they designed your Jira to support their process?

Suggest an answer

Log in or Sign up to answer