What happens when two unrelated jira instances email each other?

We have several email addresses that feed into Jira service desk.

If one of our partners that also uses Jira service desk adds one of these addresses  on a ticket in their system, what happens?

Will our Jira create a ticket? If we comment on our local ticket, will those notification emails go to their system and add the comment their as well?

Is this situation supported, or should we try to avoid it?

1 answer

0 votes

Yes, you could throw the two of them into a comment loop if you're not careful!  JIRA doesn't "know" that an incoming email might be from an automated response, so both ends will treat any incomign email as an update...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,095 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you