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What happens to my jira tickets when I leave the project?

When I leave my current project, ie. the jira admin removes me from one project group and I stay in the company and in groups of other projects or the company,

  • Will I receive updates about tickets that I reported in the project I am no longer member of? Will I be able to read / modify / close these tickets?
  • Will I be notified about actions on tickets I am (still) assigned to in the project I left? Will I be able to read / modify / close these tickets?
  • More generally, when I stay in the company and am removed from *all* groups: will I receive *any* emails on the email address of my profile?

Many thanks in advance,
cheers and kind regards,

Mark

 

2 answers

2 accepted

1 vote
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

Hi @Mark Fischer and welcome to the Community!

To be honest, what happens totally depends on how permissions to projects are configured. That lies in the hands of the people managing your company's Jira administrator(s).

It is e.g. possible to grant access to a Jira project to any logged in user. That means that everyone with a login to Jira will be able to access such a project. When your membership of a group changes, that will not have any impact at all to your permissions in such a project in any way.

However, it is quite common that project access is indeed restricted to one/more specific groups of users. Again, that is because your Jira admin has set things up that way. In that case, if you are removed from the group(s) that have access to a project, you will no longer be able to view the issues in the project, you won't receive notifications anymore nor be able to interact with anything inside the project at all.

And that brings me to the last point. Permissions in a Jira project are much more granular than just being able to access a project. Being able to create an issue, edit an issue, add a comment to an issue, linking an issue to other issues, adding attachments, voting for an issue, etc are all different permissions (and there's a lot more). While you may still have access to view the issues in a project, it may well be that there's other permissions that you don't have anymore when you are removed from a group.

I hope this summary helps you understand the complexity of the situation at hand. Depending on the individual setup of your environment, you can see no / limited / very heavy impact. The best thing you can do is check how your group membership impacts the configuration of permissions in the project(s) you are leaving. And also, be clear about how you want/need to remain involved with them after you get reorganised ūüėÖ. That will help determine if there's any impact and how it should be resolved.

Hope this helps!

@Walter Buggenhout _ACA IT_ many thanks for the very helpful detailed and complete answer! :+1:

0 votes
Answer accepted
Kristj√°n Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

Hi @Mark Fischer and welcome.

When you are removed from the "Browse Project" permission of a project, you will not get any notification because Jira checks to see if you have permission to see the ticket before sending the notification out. So it does not matter if you are assignee on a ticket, if you do not have "Browse Projects" permission, you will not get any notification.

HTH,
KGM

Many thanks, @Kristj√°n Geir Mathiesen for your very helpful short and to-the-point answer. :+1:

Like ‚ÄĘ Kristj√°n Geir Mathiesen likes this
Kristj√°n Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

Thank you, @Mark Fischer  I am but a simple person so...  :) Glad to be of an assistance and thanks for accepting the answer.

Have a great week!
KGM

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