What happens if JIRA Server license expires?

Hy guys,

i`ve bought JIRA server one year ago. Now our license is expired and i cant create New Tickets. Does that mean i have to buy a new license every year?When i bought jira, i thought "support expires" means, that we dont have access to JIRA supportteam, New versions and so on. There was no hints, that our license is only valid for one year. 

 

Best regards,

Hendrik

3 answers

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A sever licence is "perpetual" - your JIRA will continue to work as it did before it expired.

There are some minor differences:

  • You can't raise support requests
  • You can't upgrade to any version released after the end of the licence
  • Your admins will see the odd reminder message that you're not supported

However, if you can't enter issues any more, that's not an expiring server licence.  That's caused by:

  • Exceeding the count of users you have a licence for
  • Being on Cloud or Data Centre with an expired licence
  • Using a "create" method that is not part of the Core of JIRA, one coming from an add-on or application which needs to be renewed.  Plain "Create issue" from the menu at the top should still function

I would add one more point...

If you had an evaluation license that has expired you will get the following massage "One or more of your application licenses have expired. Users affected by this will not be able to log in. Please renew your licenses to reactivate your applications."

Good post!

Regards!

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Thomas Schlegel Community Champion May 15, 2017

Hi Hendrik,

do you have a self installed Jira or Jira Cloud? 

Jira Cloud is running as long as you are paying for, this is a subscription.

Self hosted Jira will not expire after one year (except Data Center Versions, do you have one of these?).

When the Jira license expired, you can't update your Jira system anymore, but you should be able to use it as before. 

Hey Thomas, thanks for your Answer. I have the self hosted 10 User Version. The exaclty Productname in my JIRA backend is "JIRA Software (Server): Evaluation". 

Ann Worley Atlassian Team May 15, 2017

Please make sure the license applied on the instance is the same one you bought - you can see your licenses at https://my.atlassian.com.

Oh, my bad. My license expired on 03 Mai 2017 .. But i paid on 04.07.2016 .. Thats not 12 month.

I think im using the wrong key, but i dont know on what email adress i bought jira. Ive tried all adresses ive got. Any chance that JIRA Support could help me? Or do i need a license with support access for that? :D 

 

Thx for your help. 

Ann Worley Atlassian Team May 15, 2017

Our customer advocates team can help look up your account. They use the same portal as JIRA support: https://getsupport.atlassian.com

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Ann Worley Atlassian Team May 15, 2017

If you bought the download version JIRA should still work as usual after the first 12 months. What happens when the included maintenance ends?

"As all commercial and academic licenses are perpetual, you can use your software into perpetuity. This means, the server product will continue to operate in it's current state after the maintenance period expires."

 

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