i`ve bought JIRA server one year ago. Now our license is expired and i cant create New Tickets. Does that mean i have to buy a new license every year?When i bought jira, i thought "support expires" means, that we dont have access to JIRA supportteam, New versions and so on. There was no hints, that our license is only valid for one year.
A sever licence is "perpetual" - your JIRA will continue to work as it did before it expired.
There are some minor differences:
However, if you can't enter issues any more, that's not an expiring server licence. That's caused by:
I would add one more point...
If you had an evaluation license that has expired you will get the following massage "One or more of your application licenses have expired. Users affected by this will not be able to log in. Please renew your licenses to reactivate your applications."
do you have a self installed Jira or Jira Cloud?
Jira Cloud is running as long as you are paying for, this is a subscription.
Self hosted Jira will not expire after one year (except Data Center Versions, do you have one of these?).
When the Jira license expired, you can't update your Jira system anymore, but you should be able to use it as before.
Oh, my bad. My license expired on 03 Mai 2017 .. But i paid on 04.07.2016 .. Thats not 12 month.
I think im using the wrong key, but i dont know on what email adress i bought jira. Ive tried all adresses ive got. Any chance that JIRA Support could help me? Or do i need a license with support access for that? :D
Thx for your help.
If you bought the download version JIRA should still work as usual after the first 12 months. What happens when the included maintenance ends?
"As all commercial and academic licenses are perpetual, you can use your software into perpetuity. This means, the server product will continue to operate in it's current state after the maintenance period expires."
as our license is expiring in a couple of days, will we be able to upgrade our jira server instance to newer version released before the end of our license expiry date?
as indicated by @Nic Brough _Adaptavist_?
we need to plan either we upgrade to latest version before or after license expiration.
No, I think you've misunderstood what the perpetual licence is.
If you have a server licence now, and it expires, your server continues to work, that's what the perpetual licence means. You're unsupported after it expires and cannot upgrade to any version released after the end date, but you're still licenced to use it.
The death of server does not affect that, the licence is perpetual. I've seen Jira systems that have been out of support for over a decade, but still working because they have a perpetual licence.
Our Jira service desk Datacenter license expires soon, once expired will users be able to create requests using the portal? and can agents work on tickets?
System prompt says "Your license will expire xx/xx/xxxx and JIRA Service Desk will become read-only" What does read only means? I believe request types can't be created in portal, Am I right?
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