What files do I edit to change batched notification templates?

[Rene C_ _Atlassian Cloud Support_]

Raised in behalf of a customer:

I have edited the below files for email customizations.

$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issuementioned.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issueresolved.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issuecommentedited.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issueclosed.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issuecommented.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issuegenericevent.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issuedeleted.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issueassigned.vm 
$JHOME/atlassian-jira/WEB-INF/classes/templates/email/html/issueupdated.vm

However these dont work for batch emails , what files do i edit to get similar templates ?

[Samuel Stephens · Accepted solution]

Hey @Rene C_ _Atlassian Cloud Support_

Batched emails use a different set of templates to the ones you would have altered.

Think this KB should show you what you need to do. You'll need to pull them out with java, edit them then repackage them and upload them overwriting the system plugin.

https://confluence.atlassian.com/adminjiraserver085/customizing-email-content-batched-notifications-981155469.html

[Kevin Dalton]

Worthless for batched emails since you cannot add system field's to batched emails even after multiple releases since its introduction.  

Great for non-batched emails.

[Samuel Stephens]

Hi @Kevin Dalton 

I'm not 100% on this, but from my experience customising these batch emails, there are different #if conditions you'll need to define/alter in the IssueUpdateBatcher-history.vm file.

I think the intent of this file is to bring all of those separate .vm files (as listed above) into one place on an #if, #elseif, #end basis.

For my use case I had to remove certain lines from this file to remove information from the batch email that was sent to a user. Adversely you may be able to add information in I would think.

I'm assuming your issue is probably related to the following feature request for issue fields? If you haven't already you can vote for it here:

https://jira.atlassian.com/browse/JRASERVER-70206

[Rene C_ _Atlassian Cloud Support_]

Hey, @Samuel Stephens ! Thanks for sharing the document! I created this post back when batched notifications where new, and added another comment myself with the procedure to achieve it which is pretty close to what is mentioned in the document. I am not longer part of the Jira Server/Data Center team but I'm glad there is a formal document for it.

Cheers!

[rohit_mat]

Hey @Rene C_ _Atlassian Cloud Support_ ,

We tried to edit the IssueUpdateBatcher-subject.vm template and make the necessary changes and it works for us. But now my question here is, in the below line.. may i know where the getText() function and the issue.update.batch.mail.subject resource/property are defined.

$i18n.getText('issue.update.batch.mail.subject', [$header.issueKey, $header.issueSummary])

[Rene C_ _Atlassian Cloud Support_]

The place to look for the templates is inside 2 new plugins added in Jira 8, located in the <Jira Installation directory>\atlassian-jira\WEB-INF\atlassian-bundled-plugins:

• Jira inform - batchers: com.atlassian.jira.plugins.inform.batchers (batchers-1.0.23.jar)
• Jira inform - batching plugin: com.atlassian.jira.plugins.inform.batching-plugin (batching-plugin-1.0.23.jar)

[Joffrey_Hamman]

Hi,

Would you please be a little clearer about how to "open" this jar file and "find/edit" the template ?
Thank you.

[Updated]
It seems to be fully explained here:
https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-to-emails-batched-notifications-968669988.html

[Rene C_ _Atlassian Cloud Support_]

Glad you found it and yes, you can use the same procedure to repackage any jar file Jira uses, including language packs!

[Joffrey_Hamman]

What I want to do, is to add the following elements in the mail subject:

• status
• type
• component
• customfield_10008

I found how to do for the first one (status) => $header.issueStatus.name

But I didn't find how to do for the others..

For the custom field, I tried the two following solutions but both don't work.

#if(${customFields.get('customfield_10008').getValue()})
#set( $severity = $issue.getCustomFieldValue($customfield) )
#end

#if(${customFields.get('customfield_10008').getValue()})
#set( $severity = ${customFields.get('customfield_10008').getValue()} )
#end

The end of the file is the following:

#set( $status = $header.issueStatus.name )
#set( $emailsubject = "(${key} ${status}) ${severity}"
$i18n.getText('issue.update.batch.mail.subject', [$emailsubject, $header.issueSummary])

Some help ? :)

[Evgeniy_Russkikh]

Hello!

Any progress with getting system fields values?

[Nitin chaudhary]

@Joffrey_Hamman 

Hello

I am also trying same. Any update on this ?

[Kevin Dalton]

Same here we are trying to get our to match single emails without any luck