It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What does the "Keep me logged in" checkbox do?

Andrew Kraut Feb 06, 2013

Is it like a crosswalk button, or the "Close Door" button on the elevator? It seems to be a placebo checkbox because while using the site (creating tickets, adding comments, etc.) I will suddenly find that I am logged out. This happens on multiple systems, operating systems and browsers.

3 answers

1 accepted

1 vote
Answer accepted
Andrew Kraut Feb 21, 2013

Well, no more activity. Thanks Atlassian!

I guess the answer is, no one knows.

2 votes

Hi Andrew,

This could be caused by several reasons, and the ones that are known to me currently are:

- Clicking JIRA links from MS Office applications (Word, Excel, Outlook..etc) can cause a logout from your OnDemand instance, the fix and details are here.

- Using third party applications on mobile devices to access to JIRA OnDemand also causes logout sessions when you exit the application, as most of these applications will call the JIRA logout REST or SOAP APIs, this is because your sessions to keep you logged on is saved on the instance's server rather than your browser and these calls will log you out from everywhere.

More details can be found on this article:

https://confluence.atlassian.com/display/ONDEMANDKB/Getting+Randomly+Logged+out+of+OnDemand

All the best

Andrew Kraut Feb 06, 2013

What else could be causing this? I'm not using any mobile applications and I'm not using any MS Office applications.

Are you using any external applications to connect to your instance? any application that makes a lot of SOAP or REST calls?

Andrew Kraut Feb 06, 2013

Nothing that is using my use credentials. I can't speak for the rest of our organization.

1 vote
Michael Knight Atlassian Team Feb 24, 2013

The the "Keep me logged in" checkbox will set a cookie ("ondemand.autologin") that will keep you logged in indefinitely. The cookie is set to expire after 30 days, but will be rewritten when using the application. This means you effectively will only be logged out if you do not use the application for 30 days, or if you explicitly log out.

As mentioned by Razaq, there are other "gotchas" that can result in premature logouts.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

9,229 views 28 42
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you