Its the transition step number. I use it to identify what transitions might have updated a ticket on advanced workflows. If you hover a transition link in a workflow, you will see the same numbers as you can see when you view all transitions on a ticket.
I changed all of my statuses to 'Allow all statuses to transition to this one' and now I have (2) beside a lot of statuses. Always (2), regardless of what step in the workflow it is...Doesn't seem to make sense!
You are mixing up steps and transitions. The transitions are showing a (2) to say "this is only one transition". It has many starting points (i.e. all steps), and one end point. If you change it, you are changing a single transition - the one with an id of 2.
Please be careful with language on this one - there's no such thing as a "transition step number", and it's confusing to say that. There are steps (which have an id) and transitions (which have their own ids). The two things are totally different concepts and hence are totally separate items in the workflow.
Sorry, I wanted to say "and steps have their own unique ids". They're separate things.
Thank you for your answer. I'm a bit confused by your line: 'The transitions are showing a (2) to say "this is only one transition".' A '2' to say 'one transition????'. Is 'this is one transition' not a normal state of affairs when choosing a status to transition to? Why mark it with a '2'? And why was the 2 not there before? Also, just to clarify - is a step basically a status? Apologies for my confusion!
Hi,
The (2) might have been added automatically to the transition name because that transition had a duplicate in the workflow.
This can be changed by simply editing the trasiton name.
Best regards,
Grace
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