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What are the possiblity that Jira ticket would be strick through before it is moved to done status ?

Kavitha V
Kavitha V
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October 30, 2023

When Jira tickets are travelling the workflow or even while newly creating as well the tickets ID is strike through

Verified the workflow category also which looks right

 

so, now whats the reason for strike through of ticket ID

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Tansu Akdeniz
Tansu Akdeniz
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October 30, 2023

Hi @Kavitha V 

Welcome to the community.

It is controlled by the Resolution field. Could you please check? 

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Kavitha V
Kavitha V
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October 30, 2023

Yes, While creating new ticket resolution is mandating and team is using unresolved option to bypass. 

Rightfully that should mandate post the ticket is moved to done state

So, now if i change the mandate filed rule will this issue resolved ?

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