I am testing my time to first response SLA and trying to make it so that "Ongoing Projects" don't count against my SLAs. For some reason they still do. I can't find much info on this but I feel like it should be simple.
Your query is incorrect, the request-channel-type is based on how the request is received, like email, portal, or API.
Is Ongoing project a request type? If so then your JQL should look like this instead: "request type" = "Ongoing Project"
Okay, so the auto suggestion should look something like this when you enter the JQL in your SLA:
If "Project requests" is not showing up when you type it in I would make sure that the name is correct and that the request was saved. It should show up if you start typing project.
Okay, so it looks like you are using a team-managed project, and those do not have the Request Type field. So you would have to use a query like this instead:
issuetype = "Ongoing Project"
In a team-managed project your request type is it's own issue type, which is different from a company-managed project that can have multiple request types that is using the same issue type.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event