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Weird transition issue ONLY for JIRA mobile for the last couple of months

See tweet at Atlassian support:

I have been having a weird issue in my JIRA project for the last month or two *only* for the mobile client. Vanilla Kanban project. New issues created on In Progress column get auto-transitioned to For Development. Ones started there hit this error:


So no problem in web application, but ...

When creating an issue in "In Progress" it then auto-transitions to "Selected for Development".

When creating an issue in "Selected for Development" it hits this dialog.

There must be some rule which is doing this, but I never created any such rule, and also, I would expect such a rule to work the same in the web application.

Anybody else seeing this or have any idea how I can troubleshoot?  Thanks!

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 06, 2023

Hi, Good day. Do you have any automation rule configured to transition issues ?

No - I didn't add any such rule, but something like that must be occurring.

The thing which makes me think this is a bug in the mobile application is that any such rule would be applied in the same way on the web workflow, but it doesn't.

If I only use the web application, everything is fine.

Where would I go looking for such an automation rule, in case I somehow did that accidentally?

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 08, 2023

As this is working fine from web browser, this does not look like an automation rule. For any existing rules, go to project settings >> automation. Also from the issue you can find the executed rules. Is is specific to your user account or other users face this issue as well ? Also could you try disabling enhance backlog on the board settings and check ? 

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